Company Policy

Privacy Policy

Please read all sections as they are contractually valid for every order placed on venogen.com

Introduction

Our customer’s privacy and personal information are very important to Venogen Limited (Venogen.com). We will not disclose any personal information to a 3rd party unless it is required to do so by law, in connection with any legal proceedings or prospective legal proceedings, and in order to establish, exercise, or defends its legal rights.

What data do we collect?

Venogen collects the following data:

  1. Email addresses
  2. Postal addresses
  3. Telephone Numbers
  4. Aggregate Site Statistics
  5. Full Name
  6. Business/ Organization Name

How do we collect your data?

The customer directly provides Venogen with most of the data we collect.

 

We collect data and process data when:

  1. A customer registers online or places an order for any of our products or services.
  2. Voluntarily completes a customer survey.
  3. Provides feedback on any of our message boards, email or chat.
  4. Use or view our website via your browser's cookies.
  5. When a customer signs up for our Newsletter or Mailing List.

How will we use your data?

Venogen collects customer data so that we can:

  1. Process your order, manage your account.
  2. Email you with special offers on other products and services when you opt-in.
  3. As a reference in case, Venogen needs to contact you regarding an order.
  4. Your Data will never be sold or transferred.

How do we store your data?

Venogen securely stores your data on our centrally located 256-bit encrypted database.

 

All orders placed on Venogen Limited (Venogen.com) are protected by a 256-bit encrypted SSL (Secure Socket Layer). All pages viewed on the Venogen.com website are kept private is and protected from outside intrusions.

 

Venogen will keep your data on our encrypted storage until notified by the account holder. If data is requested to be deleted, we will delete your data within 14 days from our servers.

Marketing

If a Customer chooses to opt-in to our newsletter and mailing services, we will send emails regarding products and services of ours that we are currently promoting.

 

If you have agreed to receive marketing, you may always opt-out at a later date.

 

You have the right at any time to stop Venogen from contacting you for marketing purposes or giving your data to other members of the Venogen Limited Group.

 

If you no longer wish to be contacted for marketing purposes, please click here.

 

For our opt-in email communications, Venogen Limited partners with Sendinblue and Mailgun (Mailgun Technologies, Inc.). Please see https://www.sendinblue.com/legal/privacypolicy/, https://www.sendinblue.com/gdpr/ https://www.mailgun.com/privacy-policy/, and https://www.mailgun.com/gdpr/for details on data storage and use.

What are your data protection rights?

Venogen would like to make sure you are fully aware of all of your data protection rights.

Every user is entitled to the following:

 

  • The right to access – You have the right to request Venogen provide you with copies of the personal data Venogen has stored.

 

  • The right to rectification – You have the right to request that Venogen correct any information you believe is inaccurate. You also have the right to request Venogen to complete information you believe is incomplete.

 

  • The right to erasure – You have the right to request that Venogen erase your personal data, under certain conditions.

 

  • The right to restrict processing – You have the right to request that Venogen restrict the processing of your personal data, under certain conditions.

 

  • The right to object to processing – You have the right to object to Venogen’s processing of your personal data, under certain conditions.

 

  • The right to data portability – You have the right to request that Venogen transfer the data that we have collected to another organization, or directly to you, under certain conditions.

 

If you make a request, it is Venogen’s policy to respond within 15 days. If you would like to exercise any of these rights, please contact us at our email: support@venogen.com

What are cookies?

Cookies are text files placed on your computer to collect standard Internet log information and visitor behavior information. When you visit our websites, we may collect information from you automatically through cookies or similar technology.

 

For further information, visit allaboutcookies.org.

 

Information specific to the use of the Venogen sites, including which pages are visited, what technology is used (operating system, browser, etc.), and user demographic data, is collected through Google Analytics, which uses cookies to identify and track website visits. Customer demographics, including age, gender, and interests, are collected with Google Analytics. Any information gathered with regard to the use of our website (either by registered Venogen sites users or by anonymous users) is used solely to improve Venogen sites and to better serve you. If you would like to opt-out of Google Analytics tracking, you can do so with the Google Analytics Opt-out Browser Add-on. Read more about how Google safeguards data.

How do we use cookies?

Venogen uses cookies in a range of ways to improve your experience on our website, including:

  1. Keeping you signed in.
  2. Understanding how you use our website.
  3. Keeping items in your cart.

What types of cookies do we use?

There are a number of different types of cookies, however, our website uses:

 

Functionality – Venogen uses these cookies so that we recognize you on our website and remember your previously selected preferences. These could include what language you prefer and the location you are in. A mix of first-party and third-party cookies are used.

 

Advertising – Venogen uses these cookies to collect information about your visit to our website, the content you viewed, the links you followed, and information about your browser, device, and your IP address. Venogen sometimes shares some limited aspects of this data with third parties for advertising purposes. We may also share online data collected through cookies with our advertising partners. This means that when you visit another website, you may be shown advertising based on your browsing patterns on our website.

How to manage cookies

You can set your browser not to accept cookies, and the below websites tell you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.

 

Chrome: https://support.google.com/chrome/answer/95647

Firefox: https://support.mozilla.org/en-US/kb/clear-cookies-and-site-data-firefox

Safari: https://support.apple.com/en-au/guide/safari/sfri11471/mac

Privacy policies of other websites

The Venogen website contains links to other websites. Our privacy policy applies only to our website. In the event that you click a link to another website, please be sure to read their privacy policy.

Changes to our privacy policy

Venogen keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on the 13th of August 2020.

Security and Encryption

All orders placed on Venogen Limited (Venogen.com) are protected by a 256-bit encrypted SSL (Secure Socket Layer). Venogen Limited (Venogen.com) is PCI compliant and meets all Online Shopping Security Standards. You can read more about SSL/TLS key exchange process here: https://letsencrypt.org/how-it-works

How to contact us

If you have any questions about Venogen’s privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.

 

Email us at support@venogen.com

How to contact the appropriate authority

Should you wish to report a complaint or if you feel that Venogen has not addressed your concern in a satisfactory manner, you may contact the Information Commissioner’s Office.

 

Email: support@venogen.com

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