Company Policy

Return & Refund Policy

Please read all sections as they are contractually valid for every order placed on venogen.com

The following sections of our Return & Refund Policy pertain to all situations that may warrant a Return and/or Refund.

Claims

The Purchaser agrees that all claims and returns are at the sole discretion of Venogen.

 

The Purchaser agrees that in the event of a claim they must contact Venogen directly by sending an email to support@venogen.com from their account-specific email. Any claims submitted by an address that is not associated with the purchaser’s account records will be considered invalid. Any claims submitted to a 3rd party or email address other than support@venogen.com will be considered invalid.

 

The Purchaser agrees that any claims pertaining to the following must be submitted within seven (7) days of the package being delivered:

  1. Missing Item
  2. Wrong Item
  3. Damaged Item
  4. Defective Item

Lost Package

Purchaser agrees that it is their responsibility to submit a claim with their local postal office in the event of a package being marked as delivered but was not received by the Purchaser. Once the customer has placed the claim with the local post office they must send Venogen proof of the claim in the form of a receipt or application. If there is no resolution within seven (7) business days the customer may contact Venogen by email (support@venogen.com) to request a reshipment.

Tracking not updating

Generally, shipping takes about 14 days to be derived to most countries. However, in the event that there is no tracking update for a package within 10 days of dispatch, the Purchaser may send an email to Venogen (support@venogen.com) to request a reshipment.

Tracking the package is the sole responsibility of the Purchaser.

Returns

All return requests must be submitted by email to support@venogen.com within 30 days after the purchase date. All returns and refunds are the sole discretion of Venogen. Any return request submitted using means other than email will be considered invalid.

 

Before any return or exchange back to our facility the Purchaser agrees to first obtain an RMA# (Return Merchandise Authorization Number) from Venogen support staff (support@venogen.com).

 

In the event the purchaser returns their purchase without first receiving an RMA# (Return Merchandise Authorization Number) from Venogen support staff (support@venogen.com) the returned purchase will be considered abandoned by the purchaser and no compensation will be granted due to negligence enacted by the purchaser.

Chargebacks & Disputes

Purchaser agrees not to process a chargeback against Venogen Limited. In the event that the purchaser files a chargeback against Venogen, the purchaser agrees to withdraw any such claim immediately.

 

The purchaser agrees to settle all disputes directly with Venogen limited. In the event of a chargeback, the Purchaser’s account will be immediately terminated without review.

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