Order Related Questions

How can I modify or change my order?

All orders are held for 1 hour to allow for modification. After this time we cannot guarantee we can intercept an order.

 

We can make the following modifications to your order:

 

  • 1. Shipping address change
  • 2. Shipping service change
  • 3. Substitute a product
  • 4. Remove a product
  • 5. Add a product
  • 6. Cancel order

 

To modify an order please contact us.

How can I cancel my order?

All orders are eligible for cancelation before our shipping cutoff (13:00 SGT (GMT+8). After this time we cannot guarantee we can intercept an order. Please contact us directly if you need to cancel your order. We will do our best to accommodate you.

Do you have a Refund, Return & Exchange Policy?

Yes, please find our Refund, Return & Exchange Policy here.

I did not receive an order confirmation email?

It is possible you entered your email incorrectly. It is also possible your order was not successfully paid. Please contact us immediately.

Please mention you have placed an order recently but have not received an order confirmation email. Please also provide identifying information to look up the order, like your name or address.

What if I’m not satisfied with my order?

We consider customer satisfaction our top priority and for that reason, if you are not satisfied within 30-days of delivery, please contact us and we will help you.

What if I receive a wrong, missing or defective item?

Please contact us immediately. Once your claim is verified we will ship the correct item(s). We will also provide a prepaid return label to return any wrong item(s).

Join Waitlist We will inform you when the product arrives in stock. Please leave your valid email address below.