- Can you ship my order overnight?
- Do you have a Shipping & Returns Policy?
- Do you offer free shipping?
- Do you offer guaranteed delivery?
- Do you ship to my country?
- Do you ship to PO boxes?
- How can I track my order?
- How long does delivery take?
- How much does shipping cost?
- My tracking says delivered but I did not receive the package!
- What couriers and services do you offer?
- What if my item is damaged during shipment?
- What if my package tracking stops updating?
- When does my package ship?
- Where do you ship from?
- Why does my tracking page say ‘not found’, ‘info received’, ‘waiting for shipment’?
- Will I receive a tracking number?
Can you ship my order overnight?
Do you offer free shipping?
Yes, we offer free shipping, orders over $150 by standard mail post. Some products do not qualify for free shipping due to special shipping requirements. This will be noted on the product page.
Do you offer guaranteed delivery?
Yes, we guarantee that all orders will be delivered. If a package is deemed lost or seized, we will issue a free reshipment or refund.
Do you ship to my country?
Yes, we ship worldwide. We do not typically have issues with customs but if it happens we will reship for free.
Please review our shipping policies for more information about international restrictions, customs fees and duties, and customs delays.
Do you ship to PO boxes?
How can I track my order?
You should start receiving tracking updates via email within 3 business days of your order being shipped.
To look up your order tracking, please visit the following page:
Track My Order
Alternatively, registered users can find their tracking on their order history:
- 1. Log into your account
- 2. Go to the Orders tab
- 3. View your most recent order
- 4. Your tracking number will be in the order details
We also advise that you track the package using your country’s local postal service once it has arrived in your country.
How long does delivery take?
Please review our shipping and delivery page for estimated delivery times.
How much does shipping cost?
My tracking says delivered but I did not receive the package!
If the tracking says Delivered but you have not received the package there are a few possibilities.
Your package may have been received by someone else. Couriers sometimes drop off packages at the wrong address, street, or mailbox. It possible your neighbor, a front desk, receptionist, mailroom, doorman, HOA, or colleague received the package. If you still can’t find it contact the courier, our tracking emails will provide contact information.
Couriers will have GPS coordinates for every tracking scan and can tell you where the package was scanned when the status was changed to Delivered. Be sure to have your tracking number on hand. Here is a link to your country’s postal courier.
Tip: It will be easier to call or visit your local post office and ask to speak with the Postmaster about your missing delivery.
If you suspect the package was lost or stolen please file a claim with the courier and/or a police report. We typically recommend waiting 1-2 weeks for the package to turn up, usually, a neighbor or colleague has it.
If it never turns up please get in touch with us and provide proof you filed a claim or police report. We will handle this on a case by case basis and may require you to sign a legal affidavit to submit to our insurance company, before we can re-ship your package.
What couriers and services do you offer?
We primarily use Sing Post, Swiss Post, and DHL. Please visit the following page for more details.
What if my item is damaged during shipment?
All items are shipped securely and in a manner that ensures safe arrival. If this is not the case please contact us immediately with photographic evidence. Once adequately verified we will ship a replacement.
What if my package tracking stops updating?
We guarantee all packages to be delivered. If package tracking stops updating for over 14 days, please contact us and we will conditionally re-ship your order.
If the second shipment fails we will consider options including changing destination address, changing shipping service, and issuing a refund.
When does my package ship?
Your order should ship within 3 business days. If there is an issue we will notify you.
Please review our shipping policies for more details about estimated shipping times:
Where do you ship from?
We ship from Singapore. Please review our shipping policies for more details about estimated shipping times: Shipping Policy
Why does my tracking page say ‘not found’, ‘info received’, ‘waiting for shipment’?
After your package is shipped from our dock, you will see a confirmation that your package has left Singapore. The next scan of your package will be within your own country after your package clears customs.
Will I receive a tracking number?
Yes, we will send you a tracking number as soon as the order ships within 1-3 business days and provide regular email updates on the tracking status from then on.